Capgemini is a global leader in consulting, digital transformation, technology, and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital, and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services, from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of $18.5billion.
Across industries, organizations have realized tangible data-driven results from the powerful combination of Pega technology and Capgemini solution offerings. Discover how Capgemini and Pega have helped our clients achieve excellence in sales, marketing, and service for more than a decade. Learn more at Capgemini.com.
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AI-enhanced customer service for a leading media client
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Enhanced service resulting in exceptional customer satisfaction and operational efficiency
Services & Solutions
Citizen Services Solution
Today’s citizens and businesses demand an always-on, relevant and consistent government experience. With Capgemini’s Citizen Service Solution, you can make every citizen request more efficient with digital pathways. Built on Pega, this is a pre-assembled, omni-channel, front-end to back-end platform. It can be deployed in a number of government agencies including: healthcare and social security, justice, revenue and regulatory, and pension and social insurance.
Predictive Services for Customer Engagement
Built on Pega, this solution uses in-depth data analytics and business rules management to give a contextual view of each customer and their journeys with your brand. It allows you to move from a transactional experience to conversational experience where all digital, inbound and outbound and event experiences are merged into one single view of the customer.
Capgemini Applied Innovation Exchange
The Applied Innovation Exchange (AIE) is Capgemini’s global platform that leverages a framework for action, a network of exchange locations, and a high-performance engagement experience together with a broad community of designers, technologists, sector experts, business and technology partners, academics, research organizations and startups.
Capgemini Research Institute
This is Capgemini’s #1 ranked in-house digital think tank on all things digital. We draw on a worldwide network of experts and work closely with academic and technology partners to tackle the tough questions and challenges related to the digital journey.
Capgemini Invent is a new digital innovation, consulting and transformation global business line. It combines strategy, technology, data science and creative design to solve the most complex business and technology challenges.
Recalling a product is a complicated process. Customers, employees, suppliers, distributors, and stakeholders throughout the business ecosystem are affected, and the manual processes undertaken by most companies don’t come close to addressing their needs in today’s experience economy. With Capgemini’s Recall solution, businesses have a single location to manage their recall lifecycle and interact with customers on a true one-to-one basis. With an approach honed over multiple successful engagements and fueled by data-driven insights, Capgemini and Pega stand by our partners throughout the recall process.
Discover the Capgemini and Pega partnership in 10 steps
What makes "Digerati"?
Lanny Cohen, Capgemini Global Chief Innovation Officer what makes an organization a "Digerati" and what advantages the Digerati have in the marketplace.
Omni Channel for Industries
Hear how Pega and Capgemini are providing customer-centric experiences for telecom, banking, and insurance.
Capgemini's Shane Cassidy discusses the top trends facing the insurance industry in today’s digital age and how Capgemini and Pega can help insurers capitalize on the opportunities these trends bring.
Trends Facing Healthcare
Wayne Marshall, Capgemini's VP of North American Healthcare Payer organization and Susan Taylor, Pega's Healthcare Business Line Leader discuss the ever changing trends facing healthcare organizations today and how Capgemini and Pega are helping these organizations take advantage of these trends.