Accenture
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
As Pega’s #1 global partner, Accenture is the trusted leader in designing, implementing and driving transformational experiences using Pega solutions.
Together, we help our customers reimagine and transform their business by unlocking the value of their data and delivering personalized user and customer experiences powered by AI, automation, design thinking principles and robotics. Visit us at www.accenture.com.
Expertise and Insights
Together, Accenture and Pega are helping businesses harness their CRM to achieve digital transformation with personalized customer experiences powered by AI, automation, design thinking principles and robotics.
Creation of the Intelligent Enterprise
Together, Accenture + Pega are fundamentally reimagining the nature of work.
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Tech Vision 2019 for Pega
See how Accenture and Pega are helping companies move beyond the first wave of digital to unlock value in every moment.
Accenture & Pega: An AI-powered partnership
Create tomorrow, today with Pega's #1 strategic partner, Accenture.
AI & Robotic Automation
Accenture CTIO and Pega CEO discuss AI providing new ways to create agility inside business processes.
Drive Digital Transformation
Hear Accenture discuss our joint value proposition to help their clients drive digital transformation.
Solutions We’ve Built
For more information on our Pega solutions, please contact: PegaSolutions@Accenture.com
Accenture Customer Safety and Recall Management, Powered by Pega
Customer service extends well past the point of sale - every customer interaction and how you manage the relationship is an opportunity to improve their experience. Offering a 360-degree view of interactions, this solution ensures long-term customer safety, satisfaction and value after product or service purchase. This adaptive and strategic solution offers cross-company scalability and enormous data volume automation analytics, tracking and reporting capabilities to ease campaign management.
Accenture Aviation Experience Accelerator (AAEA)
Built on Pega Platform from Pegasystems AAEA leverages AI technologies to execute decision strategies that meet customer expectations and align to airline operations. By seamlessly combining data from operations, customer service, marketing and sales, airlines are empowered to provide a seamless and improved customer experience while ensuring optimal operational efficiency. The results are streamlined operations, enhanced customer experiences and better business decisions.
Accenture Home Buying Blockchain Solution
Accenture’s Home Buying Blockchain Solution highlights the power of Pega in the emerging ecosystem of blockchain. Pega serves as the application layer to these blockchains that blockchains manage the exchange of property and fulfillment of contracts by stewarding data, guiding user experience, and incorporating intelligence to help prospective buyers make better purchase decisions.
Accenture Intelligent Customer Engagement (ICE)
Bringing the innovative capabilities within Pega decision engine directly to your customers, ICE is creating exceptional user experiences with AI and extended reality. This immersive technology provides intelligent customer engagement with your products and services, customized upsell opportunity and accelerates customer growth and sales productivity.
Accenture Insurance Customer Insights Solution
Accenture’s comprehensive product management insurance processing comes together with Pega’s powerful Omni-channel UI, customer service, and Next-Best-Action Underwriting capabilities to render a superior experience for insurance customers. Driving revenue and speed to market, this integrated, end-to-end solution provides critical capabilities for insurance providers.
Connected Care Management
Facing growing market demands, life sciences companies are turning to digital to implement and manage critical solutions and programs effectively. With Pega Care Management, easily expedite access and communication connecting providers and patients in therapeutic solutions.
Intelligent Customer Decisioning as a Service
To help Communication Service Providers (CSPs) take the first step in transforming into an AI and analytics-driven business with minimal impact and risk, Accenture and Pega have created Intelligent Customer Decisioning as a Service. Designed to quickly execute advanced marketing strategies without disrupting day-to-day operations or requiring additional resources, this solution has been proven to improve customer retention, acquisition and revenue optimization.
Network Deployment Optimizer Solution (NDO)
This Accenture offering is a powerful, holistic BPM solution to support telecommunications providers in the industrialization of their network planning and deployment phase. Built on Pega’s platform, this solution manages roll-out processes and monitors KPIs and SLAs with workflow automation, reporting and monitoring. Providers can track real-time, improve time to market and governance, increase standardization and orchestration, enhance risk reduction and reduce costs and B.O. activities with dismissal of legacy data sources.
Pega Omnichannel Interactive Banking
Multichannel virtual assistant is bringing real-time personalized advice service and creating an interactive banking experience. With the integration between Alexa/ Tensorflow component and the CDH/ BPM/ RPA Pegasystems modules, the virtual assistant improves the response to customer needs, customer engagement and support with Next Best Action identification, while meeting regulatory compliance and increasing management efficiency.
Upgrade Solutions
Accenture is a global leader in Pega technology with seven consecutive Pega Partner of the Year awards. Accenture offers rapid Pega upgrades through a dedicated Center of Excellence which includes Pega-certified upgrade specialists and provides automation-driven upgrades using a proven methodology. Accenture provides a unique blend of consulting skills during the assessment phase and software development skills during upgrade delivery.
Customer Success
Evolve for Government: Pega and the post-digital Government: A conversation between Accenture Federal Services and Accenture
Citizens don’t just want more technology in products and services – they want technology that is more human-centered and automated, providing them with greater control of how they interact with government.
Pega Discover Customer Service Online Summit: Using AI to Bring Customer Service to the Next Level and NASCO
It's not enough to offer good customer service when our customers call us. We have to provide them with the hyper-personalized experiences they demand.
Pega Discover Customer Service Online Summit: Customer Service: Stronger After COVID-19
Learn how Accenture used Pega Customer Service™ capabilities to accelerate digital transformation, improve customer experience, and reduce cost of care.
Pega Discover: One-to-one Customer Engagement Online Summit: Intelligent Personalization: How It Works in the Real World
Learn how Accenture is upgrading traditional “push” technologies by unifying the stack, integrating real-time decisioning, and applying contextual next best actions during each interaction.
15 Days to 15 Minutes: How CYBG Revolutionized Their Customer Onboarding Process
When CYBG divested from National Australia Bank, an opportunity to revolutionise Clydesdale and Yorkshire Banks’ customer journeys, from onboarding through retention, presented itself.
Sprint’s Journey from List-Based to Trigger-Based Marketing
In this session, learn how Sprint has transformed how it markets to customers by building a trigger-based marketing capability, that uses a data-driven, outbound marketing next-best-action solution.
The Post-Digital Era: A Discussion with Leaders Who are Building the Next Competitive Edge
Join Accenture for this panel discussion as they explore how leading companies have already started this journey using Pega technology as a foundation to help enable differentiation.
Anthem: The Heartbeat of Customer Service
Join Anthem as they discuss how they have empowered their agents to execute with accuracy and speed and deliver a personalized customer experience that is unmatched in the industry.
How Dell EMC Uses Pega Decisioning
Learn how Dell EMC rapidly deployed Pega on top of a maze of legacy technology, moving from a model of agents manually “pulling” work to the automated routing of work to the most qualified resource.
Etisalat: Transformational Marketing
Discover how Etisalat has driven a 15% increase in revenue by implementing an omni-channel marketing solution.
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Get more out of Pega with Accenture
Talk to an expert and see how Pega can transform your customer experiences with next-generation software applications and solutions.