PegaWorld | 27:52
PegaWorld 2026: MISUMI's Digital Edge: AI-powered Service for the Modern Era
MISUMI, a global distributor managing 20M+ components and 30K daily orders, transformed its legacy systems with Pega to deliver fast, unified service worldwide. By connecting front and back offices, MISUMI ensures speed and consistency, and is now advancing AI-driven agents for an autonomous experience that boosts satisfaction and redefines global service excellence.
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