Vodafone Spain: Embracing Always-On Customer Engagement
Transforming to deliver a best-in-class customer experience
Now more than ever, Vodafone’s customers follow a non-linear, cross-channel, and increasingly digital-first journey when making purchase decisions.
During this webinar, you’ll hear from Vodafone Spain about their transformation to an “always-on” engagement model, which enables them to deliver hyper-personalised interactions in every channel – and in real-time.
Learn firsthand about their strategy, their three-stage adoption model, the results they’ve seen so far, and the lessons learned along the way.