Top Strategies For Customer Service Transformation With AI And Automation, Featuring Forrester
As customer service continues to evolve, artificial intelligence (AI) and automation are becoming essential capabilities to enable the quick and convenient service that customers expect.
Watch this webinar hosted by Pega, featuring Forrester Vice President and Principal Analyst, Kate Leggett, to understand:
- How self-service is advancing
- Why you must modernize your desktop
- Where customer service is heading
- How to realize these trends at your organization
Speakers: (Guest) Kate Leggett, Rebecca Miller
PegaWorld iNspire | May 4, 2021
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