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Top Strategies For Customer Service Transformation With AI And Automation, Featuring Forrester

As customer service continues to evolve, artificial intelligence (AI) and automation are becoming essential capabilities to enable the quick and convenient service that customers expect.

Watch this webinar hosted by Pega, featuring Forrester Vice President and Principal Analyst, Kate Leggett, to understand:

  • How self-service is advancing
  • Why you must modernize your desktop
  • Where customer service is heading
  • How to realize these trends at your organization

Speakers: (Guest) Kate Leggett, Rebecca Miller


Product Area: Customer Service Solution Area: Customer Service Topic: AI and Decisioning Topic: Chat and Messaging Topic: Customer Service Topic: Personalized Customer Experiences

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