Marine parts manufacturer synchronized field service

This global marine parts manufacturer’s 4,000 customers deploy one in every four sailing vessels worldwide. More than 100,000 pieces of the company’s equipment help run those 25,000 sailing vessels. Unfortunately, many of its tools were device-specific, restricting information access for 700 field service engineers and thousands of customers in ports and on the ocean all over the world.

The company needed a flexible tool working across its customers’ multiple platforms and devices. The platform-agnostic tool would eliminate the need for special hardware, cutting corporate expenses.

The manufacturer chose Pega Field Service™ to create a powerful, single vessel field service system to integrate with each customer’s platform and meet its specific operational requirements.