Global manufacturer modernizes dealer technical assistance

For 15 years, this global manufacturer of agricultural and construction equipment struggled with a dealer technical assistance platform that had been orphaned when the developer went bankrupt. Maintaining the source code was all the company could do. It couldn’t expand capabilities, overhaul the interface, or adapt to multiple channels. And adding a mobile solution was out of the question.

In other words, the dealer support platform was stuck in the 90’s.

Pega Platform™ represented an agile approach to the dealer technical support solution.