Digital messaging for today’s connected service experience

Today’s digital-first consumer lives in a world that is continuously connected to friends, family, and work through messaging apps, social media, and email. Communication patterns are now immediate and convenient; and customers have come to expect the same level of immediacy and convenience when contacting companies for service. Expanding digital channels in your contact center is an essential first step towards meeting these expectations – but the real opportunity is providing a unified experience where businesses can grow and retain the value of their customer base.

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