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Architect Your Business for the Autonomous Enterprise

Change. The real question isn’t how to handle it. It’s how to master it. The opportunities are endless: use AI to streamline customer experiences and improve employee productivity, modernize your enterprise tech stack to save money and stay agile, and employ generative AI to transform workflows – all to become an Autonomous Enterprise. Listen as Alan Trefler explains further.

Watch the full replay here.


What we've come to realize is that the layer cake is fundamental to new ways of thinking in the face of generative AI. Now, the layer cake is the first of two elements that are absolutely critical. The second is what we call center out. This should be part of a connective tissue, a part of a fabric, a microservices architecture, as it were, with a collection of engines all running off of a common set of layer cake definitions.

The way we describe this is you want to run your business as a process fabric. You want to think of the outcomes of your business and weave together all the core elements. It allows you to see it from a customer point of view, or it allows you to assign, and operate, and manage it from an operational point of view. How do I get the right piece of work to the right staff member at the right time? Facilitated by AI in the way they do the jobs, but organized by a fabric that ties together the different objectives, helping you get work done most transparently to clients and most effectively.

And the low-code innovation factory is what allows you to, well do this at scale. It's not the low-code of others. This is the layer cake controlling the low-code and accelerating the adoption of these engines through the power of AI. And the best thing about this is you can have an enterprise that becomes self-optimizing. We call that the autonomous enterprise, and it is going to change the game. Now to make it happen, we are using our AI, the AI we've been using, and a massive introduction of capability around generative AI, but we're using it to augment the layer cake. We're using it not to generate the code, but to generate the rules, the business logic, the AI principles, into the cake, into that structure. This then becomes the basis for the most important thing, which is being able to change it and being able to weave it out and control it across your business.


Solution Area: Customer Engagement Solution Area: Operational Excellence Topic: AI and Decisioning Topic: Autonomous Enterprise Topic: PegaWorld

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