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The 2021 CX Divide - Retail Energy Providers

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When Australian consumers are mostly motivated by price when choosing their energy provider, how are providers able to differentiate in a competitive and commodity based industry? As we know, it's one thing to attract new customers with price however, what should providers be doing to build relationships and maintain satisfied customers? This will be especially pertinent as the industry looks to cross sell and up sell new product or service lines.

Download the eBook to find out consumer sentiments of the energy industry, important customer satisfaction drivers and the 5 keys to creating a gold standard in customer experience.


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