Gartner Critical Capabilities 2016
Pega Receives Highest Overall Scores in Case Management
Pegasystems is recognized for second year in a row with highest overall scores in all the use cases reviewed by Gartner in the 2016 Critical Capabilities for BPM-Platform-Based Case Management Frameworks.
Highlights from the report
Pegasystems received the highest scores of 11 vendors included across all four use cases evaluated by Gartner. Pega’s highest scores overall were:
- 4.34 out of 5 for Investigative Case Management
- 4.31 out of 5 for Incident and Crisis Management
- 4.43 out of 5 for Service Delivery
- 4.37 out of 5 for Process through Decision
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