Gartner Critical Capabilities 2016

Pega Receives Highest Overall Scores in Case Management

Pegasystems is recognized for second year in a row with highest overall scores in all the use cases reviewed by Gartner in the 2016 Critical Capabilities for BPM-Platform-Based Case Management Frameworks.

Highlights from the report

Pegasystems received the highest scores of 11 vendors included across all four use cases evaluated by Gartner. Pega’s highest scores overall were:

  • 4.34 out of 5 for Investigative Case Management
  • 4.31 out of 5 for Incident and Crisis Management
  • 4.43 out of 5 for Service Delivery
  • 4.37 out of 5 for Process through Decision

Download the report to understand how next generation Case Management can help your organization achieve its goals.

Get the Report

Related Resources

Dynamic Case Management for Dummies
Pega cited as leader in 2016 Gartner MQ for iBPM Suites
Forrester study demonstrates 321% ROI with Pega 7


About the research: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Pegasystems.