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Lloyds Banking Group

Customer Profile

Lloyds Banking Group

"Our target was to try and get 100% faster…..We've managed to achieve that, in fact we've got a 200% improvement faster speed to market."

Terry Marsh Chief Subject Matter Expert

Featured Resource

"Pega is a Journey, Not a Destination"

Learn about Lloyds Banking Group and Pega's continuous & consistent successful journey based on a long standing partnership.

About Lloyds Banking Group

Lloyds Banking Group is a leading UK based financial services group providing a wide range of banking and financial services, focused on personal and commercial customers. The Group's main business activities are retail, commercial and corporate banking, general insurance, and life, pensions and investment provision. Lloyds is also the UK's largest retail bank and has a large and diversified customer base.


  • Industry: Financial Services
  • Product Area: Customer Service
  • Challenge: Customer Service