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Case Study

LeasePlan transitions to a fully digital business model with Pega

  • Improved decision-making with AI-powered insights
  • More than 10X faster time to market with new agile approach
  • Streamlined operations by automating manual processes

“Pega is the low-code platform that helped LeasePlan to realize multi-country scalability along with modular architecture harmonized across 32 countries.”

The Business Issue

LeasePlan is a global fleet management and mobility services provider that serves clients in multiple countries across the world. In many of those countries, LeasePlan entities had created their own lending processes in both the front and back end, leading to inefficiencies and gaps in control. These disconnected processes impacted the company’s ability to compete and made change slow.

This impacted the company's ability to adapt and respond to market demands. The loan approval process was notably time consuming, and issues arose when handling new applications for both commercial and retail segments.

LeasePlan recognized the need to adapt to the changing landscape of car ownership and mobility services. With the rise of shared mobility and digital transformation, LeasePlan set out to transform its operations. LeasePlan is now part of a far larger group, now rebranded Ayvens, since the acquisition by Societe Generale group.

The Solution

LeasePlan implemented Pega’s low-code platform to enable its teams to quickly build solutions that automate repetitive manual tasks, freeing up valuable resources.

The company is harnessing machine learning algorithms and predictive analytics to gain valuable insights from its vast amounts of data. By leveraging Pega’s AI capabilities, LeasePlan is personalizing customer interactions – anticipating their needs and providing tailored recommendations. This personalized approach has increased customer satisfaction and loyalty, positioning LeasePlan as a leader in customer-centric mobility services. It’s also enabling the company to make data-driven decisions and optimize processes in real time.

By leveraging Pega Constellation UI, LeasePlan seamlessly integrated with its various systems, including Salesforce and SAP. This allowed the company to reduce support costs and streamline operations across the organization, driving efficiency and scalability.

The Results

  • More than 10X faster time to market with new agile approach
  • Improved decision-making with AI-powered insights
  • Streamlined operations by automating manual processes
  • Improved scalability with Pega Constellation UI
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Industry: Financial Services Product Area: Platform Solution Area: Operational Excellence
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