Crisis Response Solutions Portfolio
Every industry is facing unique challenges. That’s why we created a broad portfolio of quick-to-deploy solutions, designed to address urgent needs today on a future-proof platform for sustained transformation.
Solutions by industry
Meet customer and employee needs with empathy and urgency, while staying accountable to your business objectives.
Capture the avalanche of crisis-based requests across all customer channels, from web to email to mobile to call center and beyond. Auto-triage and prioritize requests, handle special exceptions, and straight-through process them with a full audit trail.
Help small businesses stay afloat by managing intake, processing, response, and fulfillment of loan applications quickly, following regulatory guidelines. Pega’s lending solution adheres to the U.S. Paycheck Protection Program (PPP), the U.K. Coronavirus Business Interruption Loan Scheme, and more, with separate rules built in and the flexibility to easily configure as needed.
Easily modify your existing loan servicing and collections applications to support individuals and companies struggling to make payments. Use Pega Customer Service™ to enable crisis-based loan concessions in line with regulatory guidance and your own policies.
Use Pega’s solution to handle small-business loan forgiveness requests quickly and easily while staying compliant. Support clients with an easy online process for data and documentation, and save employees time by eliminating manual processes and simplifying reviews.
Weather the storm (and protect your business) by being there for policyholders and agents when they need you, on any channel.
Accelerate response times by automating the processing of over 75% of time-sensitive emails from policyholders, plan sponsors, producers, and third parties. Pega Email Bot™ uses natural language processing (NLP) to automatically read, classify, and assign emails to cases, resulting in fewer phone calls, quicker answers, and less stress on service staff.
Get ahead of an economic downturn by empathetically addressing policyholder retention issues and hardship service volumes. Pega Customer Service™ and Pega Customer Decision Hub™ help you proactively reach out to policyholders facing challenges and prevent problems before they escalate.
Capture different types of crisis-driven requests across channels, from web to mobile to service calls. Triage and prioritize these requests, handle special exceptions, and track them through completion with a full audit trail – while improving service for the long term.
Transcend outdated legacy systems to stay flexible and adaptable in times of crisis and beyond.
Use powerful case management and our cloud-based platform to streamline and update benefits processes. Create new, easy-to-change workflows for enrollment, eligibility, status checks, fulfillment, and more.
Update critical grant management systems and stay flexible as new programs grow and change. Use the Pega Government Platform™ to manage new programs, recipients, reporting, and reconciliations, while building a future-proof approach to grants management.
Take a fresh, flexible approach to proactive program oversight with the Pega Government Platform™. Built-in case management helps you handle reporting and compliance for new and existing programs, so you can keep up with changing requirements and be prepared for what’s next.
The stakes are high. Win the war against COVID-19 by connecting healthcare consumers to answers and action.
Accelerate response times and reduce busywork by automating the processing of over 75% of inbound service emails. Pega Email Bot™ uses natural language processing (NLP) to automatically read, classify, and assign emails to cases, resulting in fewer phone calls, quicker answers, and less stress on consumers and service agents.
Manage the health and scheduling of your staff with Pega’s COVID-19 Employee Safety and Business Continuity Tracker. Live dashboards visualize the scope of COVID-19 exposure in your workforce and the impact on operations, so you can make informed decisions in real time.
Intake, validate, fix, and orchestrate claim processing with Pega Claims Bot and other powerful automation solutions. Keep pace with increased volume and rapid policy changes to make processing faster and easier.
Deliver increasingly in-demand services and keep your business running smoothly with flexible, empathetic digital solutions.
Respond to government mandates for 60-day payment deferrals without adding burdens to your already-taxed call center staff. Create a self-contained digital workflow on the Pega Platform™ that lets customers self-assess, request a modified payment plan, or enables a CSR to facilitate for the customer.
Increase satisfaction and reduce churn by providing customers with a web-based problem-solving experience. With Pega cloud technology and case management, you can quickly launch “digital experts” to deflect questions from your call center and automate request completion and fulfillment.
Use the AI-powered Pega Customer Decision Hub™ to identify customers at the highest risk of churn, then take the next best action for both the customer and your business. Make proactive, personalized offers that reach customers across digital and traditional channels.
Address your most pressing challenges today, while laying a foundation for growth as the industry stabilizes and transforms.
Digitally collaborate, communicate, plan, and source mission-critical materials from a new universe of suppliers. Or source unique materials from existing or new suppliers, fast. Pega’s easy-to-change software and intelligent automation can help you scale up and build unified, future-proof solutions.
Manage, track, and address health and safety risks on an employee-by-employee and contractor-by-contractor basis. Pega’s solution helps you restart or accelerate production readiness by rapidly enabling operations and production employees’ safe, staged returns to on- and off-site work.
Help customers whose financial situations have changed during the crisis with Pega case management and self-service tools, including proactive account servicing and delinquency avoidance at scale. Be ready for the impending wave of off-lease vehicle decisions in the U.S. auto market, which will increase contact center traffic and back-office obligations.
Stay strong through disruption and recover fast with digitized tools that help your customers and workforce get what they need.
Reduce call volume and accelerate response times for customers and employees alike with Pega’s intelligent self-service solution. Respond to requests in a timely, empathetic, and efficient way with quick-to-implement digital agents, automated bots for email and chat, and case management and routing.
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Data Sheet
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