Automatize o atendimento ao cliente
Simplifique os serviços para todos
Orquestrando cada jornada com IA previsível
resolvendo automaticamente 77% das interações com chatbots.
Veja como a Aflac fez
Autoatendimento digital
Automatize o trabalho fora da central de atendimento
Transforme o atendimento ao cliente com uma IA que resolve qualquer solicitação, das simples às complexas, por meio de autoatendimento inteligente. Reduza o volume da central de atendimento e e facilite a experiência do cliente com soluções digitais que acionam agentes humanos só quando preciso.
Integre fluxos de trabalho inteligentes com IA diretamente em sites e aplicativos.
Transforme qualquer canal em autoatendimento personalizado com agentes de IA
Reduza os custos e melhore a experiência por meio da contenção inteligente de chamadas
Orientação impulsionada por IA
Faça de cada CSR seu melhor atendente
Ofereça aos seus CSRs um copiloto com IA que entende as intenções dos clientes, orienta os atendentes de forma dinâmica, automatiza o trabalho deles e usa insights contextuais para recomendar as próximas melhores ações. Tudo para proporcionar experiências de atendimento mais rápidas e personalizadas.
Melhore o onboarding, a eficiência e a retenção dos CSRs orientando e automatizando o trabalho deles
Capacite os CSRs para lidar com uma gama mais ampla de consultas e aumentar a resolução no primeiro contato
Aumente a fidelidade dos clientes com experiências de serviço mais personalizadas
aumentando o NPS em 11 pontos e diminuindo o tempo de treinamento em 50%.
Veja como a Elevance fezTudo oferecido pelo Pega Customer Service
Quer saber mais sobre a tecnologia que impulsiona esses resultados? Está tudo aqui em nossa plataforma líder de automação de fluxo de trabalho e tomada de decisões com base em IA.
Serviços financeiros |
|
|---|---|
| Oriente os CSRs com uma compreensão completa do cliente | Pega Customer Service para serviços financeiros |
Seguros |
|
| Reduza os custos com atendimento e melhore a satisfação dos clientes | Pega Customer Service para seguros |
Comunicação |
|
| Antecipe as necessidades e personalize a experiência dos clientes | Pega Customer Service para comunicações |
Saúde |
|
| Promova experiências de atendimento e serviço voltadas para o resultado | Pega Customer Service para assistência médica
Pega Care Management |
What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.
With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.
Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.
What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.
What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.
What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.
What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.
What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.
What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.
With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.
With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.
With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.
With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.
With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.
With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.
Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.
Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.
Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.
Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.
Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.
Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.