カスタマーサービスの自動化
すべての人にとってのスムーズなサービス
予測可能なAIであらゆるジャーニーをオーケストレーション
デジタルファーストのセルフサービス
コンタクトセンターの業務を自動化
AIによって、シンプルなものから複雑なものまであらゆる問い合わせをインテリジェントなセルフサービスで解決し、カスタマーサービスを変革します。必要なときだけCSRにシームレスに報告するデジタルファーストのソリューションで、顧客の負担を軽減し、コンタクトセンターの業務量を削減します。
あらゆるウェブポータルやモバイルアプリにAI活用型のワークフロー体験を組み込む
AIエージェントを使用して、あらゆるチャネルをパーソナライズされたセルフサービスチャネルに転換
インテリジェントな通話抑制により、コストを削減しながら体験を向上
AIを活用したガイダンス
全員を優秀なCSRに転換
顧客の意図を理解し、エージェントを柔軟にガイドし、業務を自動化し、コンテキストにあったインサイトを活用してネクストベストアクションを推奨するAI活用型のアシスタントを、CSRに提供しましょう。すべては、サービス体験の高速化とパーソナライズにつながります。
CSRの業務をガイドし、自動化することで、オンボーディング、効率、定着率を改善
CSRがより幅広い問い合わせに対応できるようになり、初回解決率が上昇
サービス体験のパーソナライズによって顧客のロイヤルティを向上
すべてPega Customer Serviceで実現できます
これらの成果を推進するテクノロジーについて、詳しく知りたいですか? AIを活用した意思決定とワークフローの自動化を実現するPegaの最先端のプラットフォームに集約されています。
金融サービス |
|
|---|---|
| 顧客を完全に理解できるようCSRをガイド | 金融サービス向けPega Customer Service |
保険 |
|
| サービス提供コストを削減し、顧客満足度を改善 | 保険向けPega Customer Service |
通信 |
|
| 顧客ニーズを予測し、顧客体験をパーソナライズ | 通信向けPega Customer Service |
ヘルスケア |
|
| 結果重視のサービスとケア体験を実現 | ヘルスケア向けPega Customer Service
Pega Care Management |
What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.
With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.
Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.
What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.
What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.
What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.
What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.
What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.
What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.
With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.
With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.
With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.
With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.
With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.
With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.
Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.
Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.
Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.
Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.
Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.
Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.