PW 2013 Presentation: The Hartford: Revolutionizing their Commercial Markets Operations with Pega BPM

An innovator in the commercial insurance sector, The Hartford has transformed their Commercial Markets Service Process with Pega BPM. This session will detail lessons learned from using Pega over the years. In addition, it will discuss the power of IT and business collaboration required for building a winning partnership and a roadmap for success for 2013.

  • The importance of executive sponsorship and how to become an advocate for success
  • The importance of a focused, aligned, and fully resourced business team designed to work seamlessly with IT
  • A review of The Hartford’s DCO efforts and how their efforts are increasing throughput in process optimization


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