PegaWorld 2019: Navigating the employee desktop with workforce intelligence
Continuous improvement efforts depend on high-quality, actionable data to know what actions should be taken. But without navigational assistance, getting to actionable data can seem like an impossible journey. Hear from Pega Workforce Intelligence customers as they share how being able to navigate the worker desktop led to insights that helped get work done smarter- and improved employee experience in the process.
Topic: Customer Experience
Challenge: Workforce Optimization