PegaWorld 2019: The 36 Sexiest Use-Cases For Pega AI & Decisioning (Presentation)

Pega’s Decisioning AI was originally built to provide intelligence to agents in the call-center, but now power dozens of different channels and business functions, and hundreds of distinct use-cases. Pega’s Real-Time AI balances more than 100 billion customer interactions every year across industries, optimizing customer journeys across acquisition, retention, cross-sell, negotiation, risk, collections, call routing… and more. In this session, Matt Nolan and Andrew LeClair from Pega will show how the Pega AI consistently puts the customer first, orchestrating real-time decisions across nearly every type of customer experience. The audience will learn how decision-making is powered on channels like the web, call-center, email, mobile, and paid media – and hear success stories about how companies are building high-CLV relationships by optimizing simple, every-day interactions with their customers.

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