Pega for Government

Modernize your organization and transform the constituent experience.

Modernize the Child Welfare Journey

A little change goes a long way for child welfare

Nothing is more important to your organization than ensuring child safety and providing families with what they need when they need it. But chances are that your technology is getting in the way. Your employees are committed, but without the right tools, they can’t save lives, make smart decisions, and support family stability.

Pega’s AI-driven, automated solutions are designed to empower service delivery, with unified capabilities to make it easy for your case workers to get work done. Deploy Pega modularly, so you start quickly and gain value immediately. Combine your agency’s data with others’ so you can anticipate needs and see the full picture every time.

Your technology should give your compassionate, committed employees the right tools to protect children and families. We can help make that happen.

Data Sheet

Public Sector and Pega Dynamic Case Management

Public sector agencies can leverage a variety of Pega Dynamic Case Management solutions to improve how they deliver services to their constituents.

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Data Sheet

Pega for Government Healthcare

The Pega Healthcare for Government solution is a fully integrated, unified government platform that empowers innovative government healthcare programs in an agile, modular fashion.

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Streamline Eligibility & Benefits Management

Stay agile. Stay current. Stay effective.

Rules and regulations may change, but your fundamental mission doesn’t. When someone’s well-being is on the line, you can’t waste time struggling with outdated applications that don’t meet today’s policy requirements.

Pega’s flexible, agile platform empowers you to keep up with a rapidly changing world – and stay a step ahead. Our industry-leading digital automation lets case workers take the next best action and deliver the right service at the right time, so you can be there for children and families when they need you most.

Provide Personalized, Omni-Channel Service

Deliver more than constituents expect

Do you dream of providing proactive service as flawless as any retailer’s? Want to know constituents well enough to predict what they need before they need it, and then engage with them seamlessly in person and online?

With Pega, you can deliver consistent, world-class service everywhere. Online. In an app. On the phone. On new channels that don’t even exist yet. Our next-gen service application goes beyond a 360-degree view to deliver AI-driven insights that can be applied in the moment on any channel. A unified automation engine streamlines and simplifies interactions, so your constituents will feel like they’re dealing with their favorite brand, not government red tape. That’s the kind of personalized, end-to-end service that really improves lives.

Customer Success | 3:15

With Pega, SO Shows Governments How Digital Is Done

Powered by Pega Customer Service, SO has transformed the way unemployment benefits and services are delivered to constituents.

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On-Demand Webinar | 57:57

Best Practices for Investigative Case Management

Pega and Accenture Federal Services’ webinar explains how to use the power of case management to empower agents and agencies.

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Automate Investigation Lifecycles

Smarter, safer investigations, every time

When it comes to investigations, there are no one-size-fits-all solutions. From child welfare to fraud investigations to safety, you need technology tailored to your unique needs and priorities.

That means keeping your investigators compliant with ever-changing regulations, while also providing them with fast and flexible geospatial integration so they’re able to quickly capture information anytime, anywhere. In other words, you need an integrated application that visualizes the full lifecycle of an investigation from end to end.

At Pega, we built our solution to help you streamline all kinds of investigations. A smart data layer pulls information together, rules and analytics recommend actions and enforce guidelines, and a unified engine harnesses powerful end-to-end automation. Plus, everything in Pega is audited, so you keep a clear record of how your investigatory team ties all the pieces together.

Achieve New Levels of Operational Excellence

Automate without breaking what works

You can’t respond to constituent needs and evolving policy requirements with systems that don’t talk to each other. Disparate and disconnected point solutions won’t help you achieve your mission more efficiently.

Instead, think end to end. According to McKinsey, the best automation strategies start by “taking an end-to-end view of the outcome needed,” and applying the right automation technology to the right problem. Sounds like something that could work for your programs, right?

Pega is the industry’s only unified digital process automation platform, with robotics, process automation, and case management together in a unified architecture. We build in powerful decision analytics, so you’ve got everything you need to automate any process and keep the good systems that your agency uses to serve children and families. You can move as fast as any point solution – faster, even – but still deliver the end-to-end results that lower costs and drive program effectiveness sky high.

eBook

Governments Building for Change

Government leaders are taking a closer look at their technology and processes. Learn how governments around the world are leading the way to build for change.

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Modernize and transform the constituent experience

Explore featured applications and solutions for social services & healthcare:

Pega Government Platform

Modernize to enterprise BPM and case management.

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Government Customer Service

Deliver simple, consistent and proactive government.

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Pega Workforce Intelligence

Objectively quantify and measure productivity and efficiency.

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Pega Robotic Automation

Modernize your organization and transform the constituent experience.

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Get Pega for Social Services & Healthcare

Let us show you how Pega can help your organization.