PegaWorld 2017 Keynote: David Mingle

PEGAWORLD 2017 | JUNE 4 – 7

David Mingle

David Mingle

General Director, Global Customer Experience Execution, General Motors

David Mingle is the general director, Global Customer Experience Execution at General Motors. In this role, he is responsible for leading global customer experience strategies and programs for General Motors. As the general director, he oversees customer experience programs including customer experience innovation, vehicle technology alignment, and North America execution of customer experience programs.

David joined General Motors in 2013 where he ran General Motors' customer experience activities across the United States. During this time, he managed the Social Center of Expertise, General Motors' customer master data strategy, management and governance, and led the voice-of-customer strategies and processes.

Prior to joining General Motors, David served as senior director, chief customer manager for Nissan North America, where he led Nissan North America's customer experience activities. In this position, he formed and chaired the organization's Customer Experience Program Management Office, which coordinated and provided governance for customer-related activities across all of Nissan's business functions. In addition, he oversaw lead management, owner direct marketing, and customer support call center operations across various communication platforms, which included the extension of the organization's customer support framework to include social media.

A native of Illinois, David received both his bachelor's degree in Economics and his Master of Science in Economics and Finance from the University of Illinois at Urbana-Champaign. He currently serves as a board member for several personal interest organizations including the Jason Whitfield Foundation, which has provided scholarships to aspiring Olympic athletes in men's gymnastics.

Keynote:

Automation, AI and Customer Engagement

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David Mingle