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Wipro Limited

Wipro Limited is a leading global information technology, consulting and business process services company. Harnessing the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies, it helps clients adapt to the digital world and make them successful.

Together with Pega, Wipro offers solutions in the domain of:

  • Digital Process Automation – Services that are result driven, re-imagined customer journeys with low code digital process automation leveraging workforce assistants
  • Customer Service and Marketing – Providing omni-channel service, personalized engagement, intelligent guidance and adaptive orchestration
  • Sales Automation – Improving sales through guided selling and streamlined sales cycles

Services & Solutions

Intelligent Process Automation (IPA)

  • IPA delivers differentiated customer value with its in-built ability to continuously learn and act at the right time using contextual insights.
  • Deploy Robotic Process Automation (RPA), cognitive process automation and dynamic workflows to leverage AI-driven decisions.
  • Our repeatable, scalable and sustainable automation solution built on the Pega platform with custom-built components for data extraction, decision models, content processing and other IPA specific capabilities help in delivering smarter business processes, quickly and efficiently.

Wipro’s Digital Prescriptive Maintenance

  • The solution integrates analytics and data from its IoT-led real-time asset monitoring and remote-management solutions, with Pega’s industry leading Dynamic Case Management, CRM, and Decision Hub capabilities; to recommend right actions for asset maintenance.
  • The solution enables improved asset management and collaboration, leveraging real-time asset health and performance data from an advanced IOT platform.
  • This helps in periodic refresh of the recommendations and prescribing the next best action for the asset’s maintenance.
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Parole Decision Management

  • A fully automated digital solution with re-imagined process that can eliminate the risk of incorrect parole decisions and provides a robust auditing capability with a 360-degree view of offenders.
  • This helps in improving efficiency of parole decisions.
  • Structured automated checklists and intelligent forms streamline the process in order to improve the accuracy and efficiency of the operations.

Cognitive Claims Automation

  • The automated solution combines Wipro’s cognitive platform with Pega for enhanced customer experience, reduced leakage, and improved settlement time for claims.
  • It leverages state-of-the-art Pega process orchestration and Wipro’s industry-leading solutions in the areas of AI, analytics, IoT and Blockchain to drive significant cost savings and slash processing time.

Get more out of Pega with Wipro

Whether you want to revolutionize customer engagement or work smarter with automation (or both!), we would like to connect with you.