Keeping customers happy today requires a pretty remarkable customer support platform. Customer expectations for your CRM services have never been higher: they expect interactions to be fast, easy and right the first time, and to be available 24/7 on any channel or any device. Even more importantly, customers expect your team to understand their history, their context and their needs – without having to retell their story every time they reach out to you.
Meeting these expectations requires a platform far beyond the capabilities of traditional customer support software. Older systems simply can’t accommodate multi-channel communication. They may work fine as customer databases, but they don’t provide the tools your customer service reps need to understand context, anticipate needs and resolve issues quickly. And traditional customer service management software can’t adapt fast enough to keep up with rapidly evolving technology and customer expectations.
When the world’s leading companies want a customer support platform that delivers the functionality to satisfy today’s connected customers, they turn to Pega.
Pega: the next generation customer support platform
Pega overcomes the limitations of traditional customer service technology to deliver exceptional customer service experiences on every point of contact.
As the highest-rated customer service platform for large organizations1, Pega enables you to better engage customers, streamline customer service operations and adapt easily as your business evolves. With Pega, your team can communicate across channels, help employees work smarter and faster and deliver satisfying, efficient and accurate service on every call, email, chat or self-service experience.
Advantages of Pega’s customer support platform
Pega provides all the tools you need to deliver outstanding service and exceed customer expectations. With Pega you can:
- Increase customer satisfaction. Omni-channel service ensures that customer conversations transition seamlessly across channels and devices without losing context, while case management capabilities connect all the systems and people required to address each customer inquiry.
- Improve productivity. Pega’s customer support platform lets you anticipate what each customer needs based on their situation. Intelligent guidance suggests the next best action to take, guiding customer service reps as they deliver a more personalized service experience.
- Continue to evolve. Built on the fast and highly scalable Pega 7 platform, Pega’s software is easy to deploy and to adapt as business needs change.