Business Rules Engine
What is a business rules engine?
Business rules automate complicated processes, like what might best serve a customer based on specific criteria. Setting rules within a company’s applications transforms ideas and goals into actions and outcomes while eliminating inefficiencies. It accelerates processes, allows easy scalability, and frees resources to focus on innovation and growth.
How does a business rules engine work?
It starts with our Directly Capture Objectives (DCO), a shared visual model in which stakeholders identify goals, translate goals into applications, and which creates documentation that ties back to application settings. Integration of real-time customer data lets you customize relevant, actionable processes or interactions per user type.
Using a business rules engine
The business rules engine is the central location where your rules are created, stored and updated to meet your business’s changing needs and regulations. Within the Pega Platform, these rules live in the Marketing and Customer Decision Hub. You can test new rules on the fly and implement with ease, without waiting for long-term enterprise updates.
What does a business rules engine do?
A business rules engine allows non-IT stakeholders to define create a series of rules, or steps, that automate complex processes. The rules exist within an organization’s applications to replace manual work, like processing loan applications, with efficient, scalable systems, responsibly.
Frequently Asked Questions about business rules engine
A business rules engine automates complex processes, taking workflows that were manual and turning them into efficient, responsive systems. Setting rules puts goals into action within a business’s applications, turning them into decisions and outcomes. Having rules within business apps eliminates inefficiencies and allows output to scale while freeing up resources.
One example is the set of more than 20 million business rules that the trucking company Estes created with the Pega Platform to eliminate inefficiencies, reduce application development time and produce an app that offered in-transit visibility for all its stakeholders. The result? Streamlined operations and happier customers.
All business rules engines allow users to automate a series of actions or decisions, based on criteria — like crossing a specific financial threshold — that stakeholders establish. A simple business rules engine is a system for this type of automation, without necessarily offering additional capabilities, like integration of first-person data for continual rules refinement.
BPMN, or business process modeling and notation, is a graphic-based flowchart approach to documenting a business process and features its own universal symbols and elements. A BPMN engine is the system of flowcharts that determine the steps, logic and outcomes of a particular business process.