Kerim Akgonul

Kerim is responsible for delivering Pega’s full suite of products built on the Pega Infinity™ Platform. Kerim leads the company’s 1,500 plus team of engineers, product managers, designers, and architects, building best-in-class solutions across 1:1 customer engagement, customer service, and intelligent automation.

He focuses on innovation and leveraging the latest technologies and development approaches to build products that are leaders in their respective software landscapes.

Kerim advocates for building software that makes the underlying technology transparent and serves the needs of the business. This focus on business impact has contributed significantly to the company being recognized as a leader in the major product and technology categories including low-code, customer relationship management (CRM), case management, sales automation, intelligent automation, real-time analytics, and business process management (BPM).

Kerim began his career at Pega in 1992, developing applications for customers in financial services and insurance where he put his customer-centric perspective to work in establishing the company’s product management function. Early in the company’s history, Kerim recognized the power of connecting back-end operations to front-end, customer-facing applications. He continues to focus the product team on developing applications that allow business visionaries to innovate how their organizations interact with customers and help employees get work done more effectively.

As an executive sponsor for Black@Pega employee resource group, Kerim is an advocate for bringing forward new perspectives and the innovation they bring to our organization.

Kerim holds a BS in Mathematics and Computer Science from Indiana University of Pennsylvania.