How AI is Raising the Bar for Customer Service

The customer service process hasn’t changed - and won’t change 10 years from now. So says author and customer experience expert, Shep Hyken. A customer has a query, complaint or request, and they seek a resolution.

What’s different now is the scale, speed and complexity of how you interact with your customers. That’s where AI comes in and helps you keep up.

Watch our video interview with Shep to hear:

  • How AI can turn self-service into great service
  • Why channels no longer matter
  • How proactive service builds customer loyalty
  • How the world’s best companies are already using AI to make employees more effective and the customer experience easier and quicker

Gartner Magic Quadrant for the CRM Customer Engagement Center

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