Presse

Paraître dans la presse ne suffit pas. Nos solutions leaders du secteur aident les plus grandes entreprises mondiales à concevoir des applications prêtes pour le monde de demain.

Customer Decision Hub: Real-time decisioning

| C-Suite Network

Service Utopia with Guest Jeff Nicholson

bloghowcitizendevelopersareimprovingcustomerservice

| This Week in Machine Learning & AI

Empathy in AI with Rob Walker

| Forbes

Let's Build A House To Close The Digital Skills Gap

| CNBC

Learn how Pega has adapted to industry change and why Cramer says the company is "scorching it."

| Computer Weekly

Pega's UK public sector customer, the Department of Work & Pensions discusses its innovation testing process.

| IT News

National Australia Bank uses Pega Intelligent Virtual Assistant to reduce email avalanche and improve customer experience.

| Marconomy

Harald Esch discusses why customer journeys fail and what is needed to ensure a consistent customer experience.

| iBestuur

Jan Boissevain discusses the advantages of automation and digital transformation in public service roles.

| IT Executive

Alan Trefler explains how insight and engagement should come together in a digital transformation strategy.

| Relation Client Mag

Georges Anidjar explains the need for one-to-one relationships between companies and consumers due to changing customer expectations.

| Forbes

Alan Trefler reveals the four qualities of ‘digital heroes’ and how they engage with digital transformation.

| CIO Magazine

Don Schuerman explains how RPA can aid “app overload,” which Pega research finds is killing workplace productivity

| Le Monde Informatique

Pega survey finds that customer service experiences must not lose the human touch as the world continues to utilize digital tools.

| World Economic Forum

Alan Trefler outlines key traits that all true digital super heroes must possess.

| Forbes

Georges Anidjar explains why customer service should develop to focus on a human centric model rather than a data-driven one.

| Forbes

John Everhard explains what a low-code/no-code environment is and how it can accelerate application innovation.

| Forbes

Don Schuerman discusses the increase of ‘citizen x’ workers in today’s organizations and how they have the ability to increase innovation and speed.

| The Financial Brand

Scott Andrick predicts future retail banking focus on customer engagement through digital transformation and AI.

| Robotics Business Review

Francis Carden anticipates that in 2019 users will find that RPA is not right for every situation.

| IoT in Health

In this podcast, Kelli Bravo covers a wide range of topics on data, research, and tech in healthcare.

| COMPUTERWELT

Five concrete advantages of using low-code software to develop applications.

| BAI Banking Strategies

Christine Parker explains how financial institutions can deliver fully digital, connected experiences.

| CIO

Learn how to use chatbots for optimal efficiency and customer engagement.

| Funkschau

Carsten Rust notes that low code can provide a way to enhance and accelerate application development.

| AV Finance

Harald Esch comments on Pega survey findings that say customers are still hesitant to share personal information.

| IT Finanzmagazin

Pega study finds German consumers are reluctant to share personal data and still prefer human interaction.

| Air Force Magazine

Learn how the Air Force Research Lab is using Pega to modernize their IT.

| Customer First

Peter Woods discusses the benefits to 1-to-1 customer decisioning.