Presse

Paraître dans la presse ne suffit pas. Nos solutions leaders du secteur aident les plus grandes entreprises mondiales à concevoir des applications prêtes pour le monde de demain.

Customer Decision Hub: Real-time decisioning

| C-Suite Network

Service Utopia with Guest Jeff Nicholson

bloghowcitizendevelopersareimprovingcustomerservice

| This Week in Machine Learning & AI

Empathy in AI with Rob Walker

| Forbes

Let's Build A House To Close The Digital Skills Gap

| C-Suite Network

Jeff Nicholson breaks down the state of self service and why friction in the process is failing customers.

| This Week in Machine Learning & AI

Rob Walker explains the role of empathy in consumer-facing human-AI interactions.

| Forbes

John Everhard discusses the need for schools to teach soft skills as the scope of learning is narrowed.

| Forbes

John Everhard notes that focus should be on the new opportunities that emerge with workplace automation.

| Forbes

John Everhard discusses the need to keep students engaged with computer education.

| IBS Intelligence

John Everhard comments on the inescapable future of AI in the workplace.

| CNBC

Learn how Pega has adapted to industry change and why Cramer says the company is "scorching it."

| Computer Weekly

How Pega is helping UK charity StepChange in its fight for a society free from debt.

| iBestuur

Jan Boissevain discusses the advantages of automation and digital transformation in public service roles.

| Relation Client Mag

Georges Anidjar explains the need for one-to-one relationships between companies and consumers due to changing customer expectations.

| Forbes

Alan Trefler reveals the four qualities of ‘digital heroes’ and how they engage with digital transformation.

| Forbes

John Everhard explains RPA and how robotics have moved into the office space.

| Le Monde Informatique

Pega announces the acquisition of the Vizard self-service BI tool from Infruid Labs.

| CEOToday

Ken Stillwell discusses growth in the software sector, what it means to be a unicorn and a ‘ship of the desert.'

| ZDNet

Pega has been named a CRM Watchlist winner for the third consecutive time.

| The Boston Globe

Rob Walker explains how AI-powered software can help brands understand customer habits to provide better experiences.

| CIO Magazine

Don Schuerman explains how RPA can aid “app overload,” which Pega research finds is killing workplace productivity

| MarTechSeries

New capabilities will enable organizations to easily visualize Pega application data to improve decision making.

| TechTarget SearchCIO

Don Schuerman explains why RPA alone is not a transformative technology.

| Le Monde Informatique

Pega survey finds that customer service experiences must not lose the human touch as the world continues to utilize digital tools.

| World Economic Forum

Alan Trefler outlines key traits that all true digital super heroes must possess.

| Forbes

Georges Anidjar explains why customer service should develop to focus on a human centric model rather than a data-driven one.

| Forbes

John Everhard explains what a low-code/no-code environment is and how it can accelerate application innovation.

| Assurance & Banque 2.0

Georges Anidjar comments on the need for a balance between robots and humans when developing future customer service tools after the findings of a Pega survey.

| Forbes

Don Schuerman discusses the increase of ‘citizen x’ workers in today’s organizations and how they have the ability to increase innovation and speed.