Capgemini client Achmea is the largest insurance company in the Netherlands. It operates several brands that each deliver insurance solutions to customers. Each brand has a unique proposition, process, and system, resulting in multiple siloed organizations. Discover how Achmea’s digital-transformation journey successfully implemented the one Pega platform to bring excellent customer experiences with operational excellence across different brands.

Capgemini’s client – a multinational technology conglomerate – is the front-runner in industry-leading technology. Today, transformational changes and iBPM are critical enablers to leading the charge for enterprise digitization. The client endeavored to transform and digitize existing business processes using a development-operations model and Pega’s iBPM. Discover how they achieved a seamless customer experience that unified its underlying applications.

Customer service has never been so important, yet today's reality means that call centers are understaffed, wait times are long, and churn is up. Capgemini partly addressed these hurdles with a leading media client by providing it with the ability to switch over to pre-built offers on the fly. The success of this approach has given the client new ways to use Pega Customer Decision Hub™ to implement next-best-action programs and drive success in the near future!