Innovating Self-Service Excellence
labb is an official Lighthouse Partner for Pegasystems game-changing Agentic Self Service solutions
labb + Pega
Transforming customer service delivery: The Pega-labb partnership
Pegasystems and labb have joined forces to accelerate AI-powered customer service. What makes this partnership stand out is labb’s hands-on technical mastery of Pega’s latest agentic AI innovations, including conversational voice and chat powered by Infinity '25. This strategic partnership delivers rapid, repeatable solutions that simplify deployment and maximise impact
Key partnership highlights:
- Rapid Deployment Frameworks: Proven methodologies and delivery assets that streamline implementation and dramatically shorten time-to-value
- Proven Expertise: Specialised capabilities in digital messaging, voice, and email —powered by Pega’s agentic AI
- Complete Solution Packages: Includes reference architectures, working implementations, training materials, and enablement support
- Strategic Flexibility: Designed for both new deployments and enhancement of existing Pega solutions
- Preferred Partner Status: labb positioned as Pega's go-to implementation partner for Agentic Self Service, ensuring consistent excellence across customer engagements
“By combining Pega’s Agentic Self Service solutions with labb’s delivery excellence, we’re removing barriers to transformation and accelerating time-to-value for our clients. It’s a partnership built on trust, speed, and results.”
- Leon Trefler, Chief of Clients and Markets, Pegasystems
Unleash the Power of Pega Agentic Self-Service
Combine the intelligence of agentic AI with the reliability of workflow to transform every customer interaction. Pega’s Agentic Self-Service goes beyond the limitations of traditional chatbots and automated voice systems - turning any workflow into a smart, self-service agent.
- Better experiences, more efficient resolution with Self Service Agents that get work done
- Built-in agentic control and governance with Predictable AI™ designed for the enterprise
- Limitless scalability, faster ROI with Predictable AI that customers actually trust
The result? Higher customer satisfaction, lower service costs, and operations that scale effortlessly as your business grows. Discover how agentic AI is redefining what's possible in customer service.
Your Pega and labb teams are here to help
Connect directly with the experts driving success across the Pega-labb partnership.
Your Pega Team
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Paul Conlin
Director GTM
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Nikita Ashbey
Global Partner Manager
Your labb Team
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Jonathan Holmes
Sales & Customer Success EMEA
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Brian Ratcliff
SVP Sales Americas
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Sean Horgan
Sales & Customer Success APJ