Three Powerful Editions:
Regardless of the unpredictable service challenges in front of you, there’s an edition of Pega Customer Service™ to help you transform – to show empathy for your customers, support your agents, protect your revenue and reduce your costs.
Digital Customer Engagement Edition
Pega’s full-featured, AI-powered solution to transform customer service experiences from end-to-end. Revolutionize your omni-channel customer journeys across all your customers’ preferred digital and traditional channels and leverage AI to help your agents get more work done.
Deliver enterprise-level support while increasing productivity and optimizing outcomes with a configurable customer service desktop. Advanced capabilities include CTI/telephony integration, knowledge management, and case management.
Case Management Edition
Infuse Pega’s best-in-class case management into your existing service desktop to streamline service processes and automate more work than ever before – without needing to rip-and-replace.
Download the Pega Customer Service pricing matrix for details on each edition.
Want to learn more about Pega Customer Service? Check out our product page.