Enterprise work management in a fast-changing business environment is a challenge, but adaptive case management technology from Pega makes it easy.
Case management at the enterprise level is never been more difficult. From enterprise customer service to handling insurance claims and managing emergency responses, case management requires employees to integrate an overwhelming amount of data, systems and people. Compliance with policies and procedures is paramount, but relying on individuals to accurately manage all the details is risky and inefficient. The result: inconsistency, backlogs, expensive rework, slower growth and dissatisfaction among customers.
Pega solves this challenge with the industry's most comprehensive and unified adaptive case management solution: Pega 7 Case Management.
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Pega's adaptive case management simplifies and automates work.
Pega 7 Case Management brings together all the people and data needed to get work done efficiently and deliver optimal outcomes.
This solution provides an agile work environment with multi-channel integration, social collaboration and mobile support. Predictive and adaptive analytics provide step-by-step user guidance and decision support to ensure every action is performed efficiently and is compliant with corporate policies and procedures.
Unlike traditional BPM that forces each case to follow a predefined path, Pega's adaptive case management instantly adapts to every situation to help you automate and complete both planned and unplanned work.
Pega also eliminates hardcoded programming that makes traditional applications hard to adapt to diverse channels, regulations, geographies and product.
Benefits of Pega's adaptive case management.
With Pega you can:
- Automate casework. Pega 7 automates a broad range of tasks and intelligently guides work that requires human judgment and flexibility.
- Engage users across channels. Minimize the time and expense to design and deploy multi-channel applications, such as order management software or predictive marketing applications. Pega's omni-channel UX enables consistent end-user experiences across desktop, mobile, IVR, and social channels.
- Improve visibility. From inception to resolution, Pega's adaptive case management lets you see and track everything so nothing falls between the cracks. Enjoy real-time tracking of work and escalation control with customizable dashboards, graphs and reports.
- Adapt automatically. Pega lets you efficiently deliver repeatable and differentiated solutions, adapting and re-using common procedures and policies in multiple customer segments, channels, business units and geographies.