PegaWorld 2025: The Future of Customer Service 2030: Finding the Missing Links in Your Path to Autonomous Service (Presentation)

The future of the enterprise is autonomous. What does that mean for customer service? Most organizations have a mix of old and new processes – some that work, and some that need work – but it's not always apparent how these can come together in a seamless service experience for customers, employees, and the business. This session will examine some of the common low-hanging fruit where you can transform how work gets done to drive maximum value and put your enterprise on the path to autonomous.