Whitepaper | Link
Forrester Total Economic Impact™ (TEI) of Pega Customer Decision Hub
“With an investment in Pega, organizations deliver the right experiences to customers across channels, resulting in higher acceptance rates & revenue growth. Pega also provides agents with relevant customer conversations, improves agent experiences, and strengthens customer relationships with the brand.”
Pegasystems commissioned Forrester Research to conduct a Total Economic Impact™ (TEI) Study to examine the typical return enterprises realize from the Pega Customer Decision Hub:
- $217M Incremental Revenue (Yearly/10M)
- $385M Retained Revenue (Yearly/10M)
- 15% Reduction In Customer Churn Rate
- Project Payback within 6 Months
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