Forrester Total Economic Impact™ (TEI) of Pega Customer Decision Hub

“With an investment in Pega, organizations deliver the right experiences to customers across channels, resulting in higher acceptance rates & revenue growth. Pega also provides agents with relevant customer conversations, improves agent experiences, and strengthens customer relationships with the brand.”

Pegasystems commissioned Forrester Research to conduct a Total Economic Impact™ (TEI) Study ​to examine the typical return enterprises realize from the Pega Customer Decision Hub:​

• $217M Incremental Revenue (Yearly/10M)​
• $385M Retained Revenue (Yearly/10M)​
• 15% Reduction In Customer Churn Rate​
• Project Payback within 6 Months