Customer Service Insights for 2021 and Beyond
Over the past year, customer service has fundamentally changed – and there’s likely no going back. According to our latest independent research, the stakes have never been higher for businesses to deliver consistent, high-quality service across all touchpoints.
The problem is that 80% of businesses admit that the quality of service they provide differs across channels. Watch this webinar where we breakdown key takeaways from our report including:
- What matters most to customers – and what’s at stake
- Current challenges that service organizations face
- The immediate opportunity to offer contextual self-service
- How AI and automation are paving the future of customer service
Recommended research & insights
See what’s new, what’s next, and what’s trending right now.
Uniquely powerful software isn’t the only thing that sets us apart.