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Pegasystems named hot vendor in Robotic Process Automation by leading independent research firm Aragon Research

CAMBRIDGE, Mass. – September 14, 2017 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement at the world’s leading enterprises, today announced it has been recognized as one of seven Hot Vendors in Robotic Process Automation (RPA) in a new report from Aragon Research.

Each year Aragon Research selects Hot Vendors across multiple markets that have interesting, cutting-edge products, services, or technologies. The Hot Vendors in Robotic Process Automation (RPA), 2017, (1) report analyzes the capabilities of top RPA vendors and addresses how they help organizations meet today’s demand for rapid productivity and automation within the enterprise. The report also examines how RPA vendors are infusing artificial intelligence and machine learning into their automation solutions.

According to the report, “Pega’s secret sauce is its platform (on-premises or in the cloud) that applies adaptable configuration of pre-built solutions. The linked RPA allows organizations to link to existing applications and replace low-level activities and tasks with bots.”

This report builds on recent recognition of Pega’s RPA and platform capabilities. Earlier this year, Pega was included in the “Winner’s Circle” in the HfS Research Blueprint Snapshot Report on Robotic Process Automation (RPA) Tool Providers (2). Pega’s robotic automation and intelligence solutions enable enterprises to optimize how work gets done by automating tedious, manual tasks and uncovering hidden opportunities to change work processes to ultimately increase workforce productivity and boost the bottom line.

The report notes that RPA is particularly powerful when leveraged with process and case management – key capabilities that are core to the Pega® Platform. Enterprises can apply Pega RPA stand alone or combine with business process management (BPM) and case management to further drive continuous operational efficiency, refine workflow orchestration, and optimize work outcomes.

Pega was also recently identified as a leader in platform-related reports such as The Forrester Wave™: Digital Process Automation Software, Q3 2017 (3), Gartner’s Critical Capabilities for BPM-Platform-Based Case Management Frameworks (4), Gartner’s Magic Quadrant on BPM-Platform-Based Case Management Frameworks (5), and Gartner’s 2016 Magic Quadrant for Intelligent Business Process Management Suites (6).

Quotes & Commentary:

“In today’s competitive business environment, organizations are under more pressure than ever to drive operational efficiency while delivering great end user experience. RPA holds great promise to help achieve these goals when done correctly,” said Ying Chen, head of product marketing, platform technologies, Pegasystems. “This recognition from Aragon Research is a testament to the industry’s evolving needs for RPA to go beyond back office automation and also apply to customer engagement use cases – ensuring both of these goals come together seamlessly.”

“RPA is a key early mechanism for digital transformation, and enterprises should not wait to get started in leveraging this technology,” said Jim Sinur, VP of research and Aragon fellow at Aragon Research. “The market leaders are those that are infusing intelligence along with process and case management into their RPA solutions to address the ever-increasing demand for maximum productivity.”

Supporting Resources:

Aragon Research Hot Vendors in Robotic Process Automation 2017

Website: Pega Robotic Automation & Intelligence

Live Demo: Pega Robotic Automation & Workforce Intelligence

Analyst Report: HfS Research Blueprint Snapshot Report on Robotic Process Automation (RPA) Tool Providers

Aragon Research Disclaimer

Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them "AS IS," without warranty of any kind.

  1. Aragon Research, “Hot Vendors in Robotic Process Automation (RPA), 2017,” by Jim Sinur, September 6, 2017
  2. HfS Research, “Blueprint Snapshot Report on Robotic Process Automation (RPA) Tool Providers,” by Phil Fersht, Tom Reuner, February 22, 2017
  3. Forrester Research: The Forrester Wave™: “Digital Process Automation, Q2 2017,” Rob Koplowitz with Christopher Mines, Allison Vizgaitis, and Andrew Reese, July 5, 2017
  4. Gartner, Inc., “Critical Capabilities for BPM-Platform-Based Case Management Frameworks,” by Rob Dunie, Janelle B. Hill, November 3, 2016
  5. Gartner, Inc., “Magic Quadrant for BPM-Platform-Based Case Management Frameworks,” by Rob Dunie, Janelle B. Hill, October 24, 2016

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Lisa Pintchman
VP, Corporate Communications
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North America

Sean Audet
Director, Corporate Communications
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Ilena Ryan
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Joanna Richardson
Director, Corporate Communications
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Jon Brigden
PR & Communications Manager
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