Level-up your Pega Customer Service™ desktop with seamless integrations

Supercharge Pega’s industry-leading CRM with new channels, AI capabilities, and out-of-the-box telephony integrations.

AI Integration

Generative AI

Connects to Pega GenAI™ to provide generative AI capabilities across Pega's software suite.

Google Vertex AI

AI Integration

Machine Learning

Extends Pega's NLP with Automated Machine Learning.

Channel Integration

Conversational Channels

Provides Facebook Messenger for Pega Customer Service™.

Channel Integration

Email

Manage incoming and outgoing email directly from your Pega application – plus leverage Pega Email Bot™.

Channel Integration

Conversational Channels

Enables messaging over WhatsApp and SMS channels for Pega Customer Service™.

Integration

Desktop Integration

Embed Pega's processes and automated workflows within Salesforce Lightning.

Channel Integration

Conversational Channels, Chatbots

Enables a Pega chatbot experience using voice commands.

CTI Integration

Computer Telephony Integration

Integrates with Pega Customer Service™ to provide telephony and IVR services.

CTI Integration

Computer Telephony Integration

Integrates with Pega Customer Service™ to provide telephony services.

CTI Integration

Computer Telephony Integration

Integrates with Pega Customer Service™ to provide telephony services.

CTI Integration

Computer Telephony Integration

Integrates with Pega Customer Service™ to provide telephony services.

CTI Integration

Computer Telephony Integration

Integrates with Pega Customer Service™ to provide telephony services.

CTI Integration

Computer Telephony Integration

Leverage CCaaS capabilities within Pega Customer Service™.

CTI Integration

Computer Telephony Integration

Leverage CCaaS capabilities within Pega Customer Service™.

Channel Integration

Email Automation

Integrates with Pega Email Bot™ for intelligent document processing.

Ready to build a Blueprint?

Choose the right experience

For workflows and app design

Reimagine your processes and turn any workflow into a build-ready application designed for AI and built with confidence.

BEST FOR

App developers

IT architects

Business analysts

Operations teams

Pega Blueprint™

For marketing and customer engagement strategies

Visualize your customer engagement strategy before you build it with ready-to-activate, AI-driven customer journey designs.

BEST FOR

Marketing strategists

CX leaders

Growth managers

Analytics leads

Pega Customer Engagement Blueprint