大胆なアイデアが実際の成果を生む

For reviewers, the new BIRT saves an estimated 5–15 minutes on every case – a modest number on its own, multiplied across AGCS’s full review caseload into meaningful time back for underwriting and risk consulting work.

By using Pega's out-of-the-box capabilities, First Citizens Bank automated customer communications, consolidated skip tracing and phone payments into a single workspace, and reduced time spent on manual processes across servicing and collections.

By unifying customer engagement on Pega Customer Decision Hub™, UNIQA transformed how their sales advisors identify and act on customer opportunities. The company deployed 60 next best actions across its sales organization, embedding AI-driven recommendations directly into advisor workflows.

Verizon completed the functional migration of all placements to its new hyper-personalization platform and celebrated the project as done at 26 months. The definition of “done” was determined up front and in writing, not simply as “install a new platform” but as business outcomes that ensure every placement, capability, and piece of functionality are live on the new platform.

Deutsche Telekom streamlined and modernized more than 800 business processes, consolidating them into approximately 300 reusable workflows that support more than 150,000 active users across Europe.

Using Pega Blueprint, the team visually mapped end-to-end user journeys, persona handoffs, and system integrations in real time.

InterSystems moved its Pega Sales Automation environment to Pega Cloud®. The reason was practical: The company needed a stronger, modernized foundation for scale, change, and future AI adoption.

Today, Westinghouse has a more consistent way to review customer requirements and bring important information to the surface earlier in the process.

The business results were immediate and significant. As RAPP expanded its use of NBA and continuously learned from customer behavior, the team reported conversion uplifts of up to 37%.

Lloyds Banking Group redesigned the case for direct creation, pre-populated data, automated routing, and end-to-end tracking in Pega.

Nationwide created a more maintainable and scalable environment for mortgage operations. The new platform condensed their operational footprint from a spiderweb of six fragmented components down to a clean spine of four.

The airline unified its data landscape and connected customer touchpoints through Pega Customer Decision Hub™ to support more consistent, real-time engagement decisions.