Automatice el servicio al cliente
Haga que el servicio no implique esfuerzos para nadie
Al orquestar cada recorrido con IA predecible
resolviendo automáticamente el 77% de las interacciones con chatbots.
Vea cómo lo hizo Aflac
Autoservicio digital de primera línea
Automatice el trabajo del centro de contacto
Transforme el servicio al cliente con IA que resuelve cualquier consulta, simple o compleja, a través de autoservicio inteligente. Reduzca el esfuerzo del cliente y el volumen del centro de contacto con soluciones digitales que escalan el contacto a representantes de servicio al cliente únicamente si es necesario.
Integre experiencias de flujo de trabajo impulsadas por IA en cualquier portal web o aplicación móvil
Convierta cada canal en un canal autoservicio personalizado con agentes de IA
Reduzca costos y mejore la experiencia mediante la contención inteligente de llamadas
Orientación basada en IA
Haga de cada representante de servicio al cliente su mejor agente
Brinde a sus representantes un copiloto basado en IA que comprenda las intenciones de sus clientes, oriente dinámicamente a los representantes, automatice su trabajo y utilice insights contextuales para recomendar siguientes mejores acciones . Todo ello para ofrecer experiencias de servicio más personalizadas y más rápidamente.
Mejore la incorporación, la eficiencia y la retención de los representantes orientándolos y automatizando su trabajo
Capacite a los agentes para gestionar una gama más amplia de consultas e impulse la resolución en el primer contacto.
Aumente la lealtad del cliente con experiencias de servicio más personalizadas
al tiempo que aumentaba el NPS en 11 puntos y reducía el tiempo de formación en un 50%.
Vea cómo lo hizo ElevanceTodo, con tecnología de Pega Customer Service
¿Quiere saber más sobre la tecnología que impulsa estos resultados? Todo está aquí en nuestra plataforma líder para la automatización de flujos de trabajo y toma de decisiones impulsada por IA.
Servicios financieros |
|
|---|---|
| Oriente a los representantes con una comprensión completa del cliente | Pega Customer Service para servicios financieros |
Seguros |
|
| Reduzca los costos del servicio y mejore la satisfacción del cliente | Pega Customer Service para el sector seguros |
Comunicaciones |
|
| Anticipe las necesidades del cliente y personalice su experiencia | Pega Customer Service para comunicaciones |
Sector de la salud |
|
| Impulse el servicio basado en resultados y las experiencias de atención | Pega Customer Service para el sector de la salud
Pega Care Management |
What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.
With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.
Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.
What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.
What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.
What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.
What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.
What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.
What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.
With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.
With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.
With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.
With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.
With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.
With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.
Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.
Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.
Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.
Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.
Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.
Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.