What information do we collect and receive?
We and our service providers may collect and receive both personal information and other information from a variety of sources that generally fall into three categories:
- Direct Interactions: Data from your use of, and interaction with us through, any Online Service, social media channel and/or other activity such as account creation, Customer support requests, submissions of registrations and forums, or sales inquiries and transactions.
- Automated Interactions: Data from the use of technologies such as electronic communication protocols, cookies, embedded URLs or pixels, or widgets, buttons and tools.
- Publicly Available Data / Data from Third Parties: Data from automated interactions on non-Pega websites, or other data you may have made publicly available, such as social media posts, or data provided by third party sources, such as marketing lists, or data aggregators.
1. Direct Interactions
Customers, or individuals granted access to a Customer Application by a Customer, may submit data that includes an individual’s name, contact information such as a physical address, email address, phone number, username, password, employer and job title activity logs, and registration information (“Customer Data”) to Pegasystems when using the Online Services. We also collect and receive information when you:
- create a Pega account;
- participate in our message boards and discussion forums;
- interaction on social media, or otherwise contribute content to the Online Services;
- apply for a job;
- make a purchase (e.g., purchase credits for use at Pega Academy);
- participate in polls and surveys; register for events and self-study courses;
- sign up to receive electronic newsletters and other materials;
- download or request software, product upgrades, reports, and other information;
- submit an application for Pega Service Ventures; or
- contact us with a question, comment, or request, including requests for technical support.
The information that you provide us includes:
- your name, your photograph, your title, your company, and contact information such as your physical address, email address and phone number;
- username, password, and other registration information;
- transaction-related information;
- information you provide when submitting a support request;
- information you provide when submitting an employment application;
- information you provide when you make a request or otherwise contact us;
- information about your business, business plans and other items or materials contained in your application for Pega Service Ventures and other partner programs; and
- any other information you choose to make public on the Online Services (e.g., information shared with other users on Pega Community, Pega Mesh, the Pega Discovery Network, www.pega.com, and other online communities (collectively, “Online Communities”).
When you use an Online Service, such as for training courses on Pega Academy, we will collect and store information about your use of these services, including courses you have registered for, courses you have completed, and certifications that you have received.
2. Automated Interactions
We and our service providers also use Google Analytics, which collects and processes certain technical information from your computer or mobile device such as the web address of the page that you are visiting and your Internet Protocol address. More information can be found at “How Google uses data when you use our partners’ sites or apps,” located at https://www.google.com/policies/privacy/partners. To opt out from collection of your information via Google Analytics, please visit https://tools.google.com/dlpage/gaoptout.
Our mobile applications may collect precise information about the location of your mobile device, but only with your express consent. Once you have consented to the collection of the precise location of your mobile device, you may adjust this consent by managing your location services preferences through the settings of your mobile device.
3. Publicly Available Data / Data from Third Parties
We may collect or receive information about you from public sources and various third parties. Information from public sources may include identity and contact data obtained from search information providers such as Google or social media such as LinkedIn. On occasion, we may purchase third-party lists to send direct marketing communications.
How do we use this information?
We may process and use other information that we collect or receive for a number of purposes as necessary to fulfill contractual obligations and other lawful bases, such as our legitimate interest in engaging in commerce, offering products and services, performing due diligence on customers, prospects and business partners, preventing fraud, ensuring information and network security, conducting direct marketing and complying with industry practices, including:
- delivering and performing an Online Service;
- providing you with the products, services, or information you request;
- supporting your Customer or partner relationship with us (e.g., notifying you of a product update or for billing, account management and other administrative matters);
- processing any transactions you have authorized;
- processing an employment application;
- verifying your identity;
- evaluating your application for Pega Service Ventures and other partner programs;
- providing you with information about an Online Service or required notices;
- delivering Targeted Advertisements and other marketing communications, promotional materials, or advertisements that may be of interest to you (e.g., if you view a webpage about a particular product or service, we or a service provider of ours may later display an advertisement for a related product or service on a different webpage that you visit through an Online Service or on another website that has a relationship with the service provider);
- allowing us to improve an Online Service and the products and services we provide, such as by better tailoring our content to our users’ needs and interests;
- developing new products, facilitating product, software and applications development and conducting research, analysis, studies or surveys and identifying usage trends;
- generating and analyzing statistics about your use of an Online Service; and
We may combine or aggregate any of the information we collect or receive through the Online Services or elsewhere (e.g., through telephone, email, interactions on social media, or personal contact with us or our employees, product registration, call centers, or public events such as trade shows or seminars) for the purposes listed above.
When you make a purchase using a credit card on the Online Services, your credit card information is transmitted directly to our third-party payment processor. We do not store your credit card information and the third-party payment processor does not share your credit card information with us.
If you submit an application for Pega Service Ventures, we may use your application and all information and materials included in your application for conducting due diligence, evaluating potential business transactions and tracking applicants, founders, investors and companies.
To the extent that our processing of your personal data is subject to the General Data Protection Regulation, we may rely on the legal bases described above to process your personal data. We may also process your personal data for direct marketing purposes and you have a right to object to our use of your personal data for this purpose at any time.
If you believe our processing of your personal data is inconsistent with applicable data protection laws, you may lodge a complaint with your local supervisory data protection authority, referred to as a DPA.
Under what circumstances do we disclose this information?
We may disclose the information we collect and receive about you to:
- our affiliates and subsidiaries for business purposes, including customer support, marketing, technical operations and account management purposes;
- service providers and suppliers who work on our behalf and who have agreed to keep the information confidential and use the information solely to carry out the services that they are performing for us, including hosting, storage, data analysis, implementation, and assisting us with reviewing your application for Pega Service Ventures and other partner programs;
- third parties for marketing, advertising, events, promotions or other similar purposes;
- your employer if it is our Customer or partner;
- other users of our Online Services, consistent with your privacy settings;
- as required by law, such as to comply with a subpoena or other legal process, a court order, or government reporting obligations;
- other third parties with your consent;
- service providers, advisors, and other third parties to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition, financing, public offering of securities, reorganization, or sale of all or a portion of our assets.
In addition, we may share de-identified information, such as reports on user demographics and traffic patterns, with third parties.
We may enable you to post information to certain parts of the Online Services, such as the Online Communities. Information you disclose through any Online Communities may be publicly available. We urge you to exercise discretion and caution when deciding to disclose personal information, or any other information, through any Online Community. To request removal of your personal data from an Online Community, contact us at email@example.com. By using any Online Service you agree to adhere to all applicable copyright laws.
Where is this information processed?
Information collected through the Online Services will be processed using resources and servers located in various countries around the world, including Australia, Brazil, Canada, United Kingdom, Germany, Ireland, Japan, Singapore and the United States. Therefore, your personal information may be transferred, processed and stored outside the country where the Online Services are accessed or performed. By using an Online Service, you consent to such transfer to, and processing and storage in, the United States and these other countries.
How is your information secured?
We strive to maintain reasonable administrative, technical, and physical safeguards designed to safeguard the information collected by the Online Services. However, no information system can be 100% secure, so we cannot guarantee the absolute security of your information. Moreover, we are not responsible for the security of information you transmit to the Online Services over networks that we do not control, including the Internet and wireless networks.
Controller of Data
Data protection laws in certain jurisdictions differentiate between the “controller” and “processer” of personal data. In general, our Customers are the controller of Customer Data and we are the processor of Customer Data. For other personal data, we may be the controller of such personal data. Different Pegasystems entities provide the Online Services in different parts of the world. For Customer Data, the processor is the entity with which the Customer has contracted to provide the Customer Application. Our contact information for Customers is contained in the relevant Customer Agreement. For other personal data, Pegasystems Inc. is the controller, if applicable, and you may contact us at firstname.lastname@example.org.
We will retain Customer Data in accordance with the applicable terms in the Customer Agreement, the Customer’s use of Online Services, and as required by applicable law. The Customer may be able to customize its retention settings and apply those customized settings depending on the Pega product.
International Transfers from the European Union
In compliance with the Privacy Shield Principles, Pegasystems commits to resolve complaints about our collection or use of your personal information. Individuals in the European Union with inquiries or complaints regarding our Privacy Shield policy should first contact email@example.com. We will respond to your inquiry promptly. Pegasystems has further committed to cooperate with EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning data transferred from the European Union. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the EU DPAs for more information or to file a complaint. The services of EU DPAs are provided at no cost to you.
If we transfer personal information received under the Privacy Shield to a third party, the third party’s access, use, and disclosure of the personal data must also be in compliance with our Privacy Shield obligations, and we will remain liable under the Privacy Shield for any failure to do so by the third party unless we prove we are not responsible for the event giving rise to the damage.
Our organization is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). Under certain conditions, an individual can invoke binding arbitration. We will disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
You have the ability to access your Pega account and modify your Pega account information online by visiting https://accounts.pega.com/user/login. By going to our Preference Center you may also (i) manage what types of email you receive from Pega, (ii) update your contact information, and (iii) change how Pega processes your information.
If you reside in certain countries, including within the European Union, you may have one or more of the following rights available to you under data protection laws in relation to your personal data: the right to access, update, correct, receive, port, delete or restrict processing of your personal data.
- Access - To request access your personal data that we have collected, please contact firstname.lastname@example.org.
- Update or Correct - To update or correct your personal data, you can usually do this by updating your Pega account. If you already have a Pega account go to https://accounts.pega.com/user/login. If you want to create a Pega account, go to https://accounts.pega.com/register. Otherwise, please contact email@example.com.
- Port – To request your personal data that we have collected about you may be transferred to another service provider in a commonly used and machine-readable form, please contact firstname.lastname@example.org.
- Delete or Restrict Processing - To delete or change how we process your personal data for marketing purposes, please go to Pega’s Preference Center and follow the instructions. To request deletion of all your personal data from Pega’s databases please email email@example.com.
If your personal data is processed based on your consent, you may withdraw your consent at any time, without affecting the lawfulness of our processing based on such consent before it was withdrawn.
To exercise any of the above-listed rights (with the exception of the right to lodge a complaint with a DPA, which you may do directly to a DPA), please follow the instructions above or contact us at firstname.lastname@example.org. We will process any requests in accordance with applicable laws and within a reasonable period of time (e.g., 30 days for certain requests under the General Data Protection Regulation). We may need to verify your identity before processing your request.
The Online Services are not directed to, nor do we knowingly collect information from, children under the age of 16. If you become aware that your child or any child under your care has provided us with information without your consent, please contact us at the contact information listed below.
Revision date: May 16, 2018