Pega Co-Browse

Challenge

Often the fastest path to issue resolution is being able to see exactly what the customer is seeing and experiencing. It can sometimes be difficult to diagnose and resolve a customer’s issue over the phone or via chat without being able to see their screen and visually guide them through the interaction.

Solution

Provide an easy to use, live collaboration tool that allows customer service agents to be able to see exactly what the customer is seeing. Ensure sensitive customer data is masked and that agents have the right annotation tools to efficiently and securely aid customers in completing their task.