If a customer is having a problem with your website, it can be difficult for you to diagnose and resolve the issue over the phone without seeing what the customer is seeing. Many times, Customer Service Reps (CSRs) spend too much time verbally explaining the product information and how to resolve issues. What a CSR needs is an easy way to visually guide customers through each
Providing easy-to-use live collaboration to online and mobile customers, Pega Co-Browse lets users jointly view the same web pages. With this application, your representatives can help customers in real-time by seeing what they see on a website, and guiding them to complete their task no matter what device or platform they are using. Customers gain the assistance they need with just one click – without any need for downloads or installations.
Learn more about Pega Co-Browse.
Product Area: Customer Service
Topic: Customer Service
Challenge: Customer Service