Vai direttamente al contenuto principale

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Data Sheet

Pega Co-Browse

Scarica ora

Challenge

Often the fastest path to issue resolution is being able to see exactly what the customer is seeing and experiencing. It can sometimes be difficult to diagnose and resolve a customer’s issue over the phone or via chat without being able to see their screen and visually guide them through the interaction.

Solution

Provide an easy to use, live collaboration tool that allows customer service agents to be able to see exactly what the customer is seeing. Ensure sensitive customer data is masked and that agents have the right annotation tools to efficiently and securely aid customers in completing their task.


Tag

Area prodotto: Servizio clienti Argomento: Servizio clienti Sfida: Servizio clienti
Condividi questa pagina Share via LinkedIn Copying...

Risorse correlate

Best of Pega

Recommended research & insights

See what’s new, what’s next, and what’s trending right now.

Browse collection
Why Pega

Why Pega?

Uniquely powerful software isn’t the only thing that sets us apart.

Find out more
Condividi questa pagina Share via LinkedIn Copying...