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Pega Ranked a Category Leader in KYC Solutions by Chartis Research for Third Consecutive Year 

Pega named a leading industry provider in report from notable risk technology analyst firm 

CAMBRIDGE, Mass. – January 8, 2020 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today announced that leading risk technology analyst firm Chartis Research has named Pega as a category leader for its Know Your Customer (KYC) offering in its latest report, Financial Crime Risk Management Systems: Know Your Customer, for the third year in a row. 

Chartis assessed Pega based on completeness of offering and market potential across 10 criteria. Chartis describes category leaders as combining “depth and breadth of functionality, technology, and content,” while demonstrating a “clear strategy for sustainable, profitable growth, matched with best-in-class solutions and the range and diversity of offerings, sector coverage, and financial strength to absorb demand volatility in specific industry sectors or geographic regions.” 

Chartis ranked Pega as “high” for its KYC risk scores, customer onboarding, and workflow engine. The report cites Pega’s comprehensive engine for defining workflows and integrating with other applications, which “allows compliance teams to rapidly design, prototype and implement procedures across the KYC process, a task simplified further by Pegasystems Inc.’s ‘no code’ approach.” 

The world’s largest financial institutions rely on Pega KYC™ and Pega CLM™ to streamline compliance and onboarding processes, helping automate customer journeys and reduce the costs of addressing KYC requirements. Pega is the only vendor that provides globally scalable CLM and KYC applications with inherent digital process automation, an automated KYC rules engine, advanced case management, AI, robotics, and zero code configuration for accelerated customization and implementation. These industry-leading applications help ensure compliance and onboarding for quicker time to revenue, while improving customer satisfaction and providing a common global customer experience.

Pega has embedded deep industry KYC and customer due diligence (CDD) regulatory expertise and onboarding best practices into these applications, which include a regulatory rules engine that is continuously kept up to date with the latest changes to AML, FATCA, CRS, MiFID II, Dodd-Frank, EMIR and other related regulations. Pega has been used to support onboarding and KYC solutions for over a decade at more than 40 of the world’s leading banks, including the largest corporate and financial institutions. For more information on Pega KYC and Pega CLM, visit

Quotes & Commentary:

“The financial services industry requires easily configurable solutions designed to handle complex regulations for jurisdictions around the world. At the same time, these solutions must also address institution-specific requirements and streamline implementation for faster time to value to ultimately improve customer experiences,” said Alex Dixon, vice president, CLM & KYC, Pegasystems. “We believe this recognition from Chartis for the third consecutive year further demonstrates Pega’s continued investment in expanding KYC and CLM capabilities to help our clients rapidly and effectively address changing industry and customer demands.”

Supporting Resources: 

The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.

Lisa Pintchman
VP, Corporate Communications
+1 617-866-6022

North America

Sean Audet
Director, Corporate Communications
+1 617-528-5230

Ilena Ryan
Sr. Manager, Public Relations
+1 617-866-6722


Joanna Richardson
Director, Corporate Communications
+44 (0) 118 9651 660

Jon Brigden
PR & Communications Manager
+44 (0) 118 9398 584