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eBook

Transforming customer service with case management 2.0

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Traditional case management for customer service is little more that automatic ticketing. It can coordinate the assignment of tasks across an organization but does little to reduce the manual work required of teams. That’s where case management 2.0 comes in.

With its ability to automate both the workflow and the work itself, case management 2.0 can unlock greater efficiency, helping customers get their resolutions quicker, while reducing the number of rote tasks your agents must complete.


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トピック: ケースマネジメント・ビジネスプロセスモマネジメント(BPM)

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