Digitalization and customer centricity are the two strategic goals that are in focus in this session. We will give an overview of how we have implemented and used our centerpiece, the 360° customer view in the new CRM incl. an IDD-compliant advisory route. Agile working methods, team set-up, adaptation of standard functionalities to our needs and, of course, integration into our UNIQA system landscape.
Our new customer loyalty, the new tariff calculators and the outlook on further topics based on the UCP roadmap round off the program.