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Retail banking solutions

Pega BPM drives intelligent, agile retail banking solutions

Few industries face as many operational challenges as retail banking. Product offerings and service channels are continually evolving, as is the regulatory environment. Threats from fraud and other financial crimes abound, with the schemes changing constantly. Against this backdrop, major financial institutions regularly turn to Pegasystems for retail banking solutions that help them effectively and efficiently manage critical business challenges.

corporate banking satisfaction


Corporate banking satisfaction

Pegasystems and Finextra’s survey reveals insights that can help global banks meet their customer needs across the client lifecycle.

banking customer study


How happy are your banking customers?

Pegasystems surveyed more than 1,000 participants – a combination of consumers and business decision makers from retail banking organizations – to find out.

leader in retail banking solutions


Chartis ranks Pega KYC a category leader for the second consecutive year

Pegasystems is named as a category leader with highest scores amongst 21 competing solutions in the 2018 RiskTech Quadrant® for Know Your Customer (KYC) solutions.

End-to-end solutions for today’s retail banking

Pegasystems is the leading provider of enterprise-class business process management (BPM) solutions. Consistently ranked as the BPM industry leader by major analysts, Pegasystems develops BPM-based financial services solutions that are used in nine of the top ten U.S. banks and seven of the top ten global banks. The Pega BPM platform features unmatched business rules sophistication and innovative design tools that put business users firmly in control of the change management process, with minimal demands on over-taxed IT staff. The result is highly intelligent and agile retail banking solutions that optimize each banking business process and empower organizations to quickly respond to new challenges and opportunities.

Operational areas in which financial institutions employ Pega retail banking solutions and other financial services software include:

  • New business acquisition. Pega retail banking solutions help banks gain a competitive edge with agile processes that accelerate the launch of new products and services.
  • Customer relationship management. Our CRM solutions for retail banking help you deliver superior customer service while also maximizing per-customer profitability.
  • Risk, fraud, and compliance. With built-in complex event processing technology and flexible reporting tools, Pega BPM provides an ideal platform for portfolio risk management applications, fraud detection and case management, and compliance management software.


Pega BPM also supports a wide range of specialized retail banking solutions such as loan loss mitigation, retail account opening, client on-boarding, payments investigation, and dispute management. For other transaction-intensive service industries such as insurance and health care, we offer comprehensive solutions including claims processing software.

Driving intelligent automation into every corner of your operation and giving business users an unprecedented degree of control over process creation and improvement, Pega BPM helps your retail banking organization achieve new levels of customer satisfaction, operational excellence, and business agility.

Learn more about Pega retail banking solutions.

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