From Automation to Autonomy: The Rise of Agentic AI in Contact Centers

Learn how Pega's Agentic AI empowers intelligent agents to work alongside human teams, delivering unprecedented efficiency, satisfaction, and operational excellence without creating ungoverned AI silos.

In this webinar, Pega and featured guest speaker Kate Leggett, Forrester VP and Principal Analyst gives an eye-opening exploration of how workflow-powered AI agents enable real-time, autonomous decision-making and how leading organizations are revolutionizing customer service.