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Case Study

ANAH develops new housing grant application platform, increasing applications processed by 9X

  • New grant initiative required 650,000 applications to be processed, up from 70,000
  • Partnered with Pega and Capgemini to implement ambitious transformation
  • Full deployment within two years

"It was very important that people could work with lots of confidence within the agency, [and also] with Capgemini and Pega. That's what we've been doing for the last two and a half years. And I'm completely convinced that the success is based on this confidence."

The Business Issue

Created in 1971, The French National Agency for Housing (ANAH) distributes grants for housing renovation in the private residential sector. Homes are a substantial contributor to greenhouse gas emissions in France, so the public policy of renovating them to make them more sustainable is a major goal for the government.

In 2019, the agency was tasked with increasing the number of grants distributed per year from 70,000 to 150,000 in 2020, and eventually to 650,000 by 2021.

This new grant initiative, called MaPrimeRenov, required the creation of a new website and application processing platform, as well as the ability for applications to be processed within 15 days. To get the entire project up and running, ANAH had less than a year – it was crucial to find the right partner.

The Solution

ANAH partnered with Pega and Capgemini to develop and implement a very challenging and ambitious roadmap. The process went as follows:

  • Phase 1: Framing phase to define the target operating model and IT strategy
  • Phase 2: Intensive build phase to launch the first front-office website and GoLive in January 2020
  • Phase 3: Back-office deployment of MaPrimeRenov in April
  • Phase 4: Full deployment and adoption of MaPrimeRenov

Pega, along with Capgemini’s Pega Center of Excellence, supported ANAH with platform architecture and design, security and performance tests, and testing and maintenance.

The Results

Since the start of the project, MaPrimeRenov has already resulted in the following:

  • Enabled increase of number of grants per year from 150,000 to 600,000
  • Built and launched the new service in 8 months
  • 89% public satisfaction with the new application process

Though MaPrimeRenov is still a work in progress, ANAH has additional goals for the platform, including adding new functionality, increasing stability, and boosting public satisfaction.

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Défi: Modernisation de l'entreprise Groupe de produits: Plateforme Industry: Secteur public
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