Customer Engagement Summit London 2019: DWP Innovation Dojo: Making Public Services Better (Presentation)

At DWP, we’re passionate about exploring new and exciting ways of doing things. The scale and social purpose of our work means we have a responsibility to innovate boldly. Our innovation team, known as the DWP Innovation Dojo, has been reimagining the future of citizen-first services by investigating emerging technologies, while being conscious of privacy-by-design and technology ethics principles.